Sur le blog de la journée Lean dans les Services, retrouvez la présentation ”Lean dans les centres d’appels” de Sofiane Boucheikh et celle de Michael Ballé : Lean = Kaizen + Respect.
Operae Partners, le lean dans les services
Gemba Coach
- Why Are There So Many Points of View About What Lean Is?
- Why Does Our Recognition Program Just Feel So Bad?
- Operator morale has suffered terribly since we implemented cell manufacturing, and the ideas that kaizens generate have been weak. Would you please share your insights on this situation?
- Part2: What is the best lean way to understand VALUE (in terms of what our customers want)?
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